Business manager

Salesforce Business Manager – Axios Charlotte

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Job summary:
This role will be responsible for the configuration, support, maintenance and enhancement of CCT’s agency-wide CRM tools. This role is at the same time technical project manager, administrator, Salesforce analyst and 100% dedicated to the mission of CCT. Working closely with the CCT leadership team, this position will identify, develop and implement new business processes. Acting as a liaison between business and technology, creative problem solving, excellent communication and attention to detail are key skills expected in this role.

• Collaborate with business users and managers during the project launch phase: definition of project backlog priorities and functionalities and definition of the scope
• Works closely with CCT leadership and program staff (if applicable) to develop and document business requirements and perform user acceptance testing for IT development, software integration projects and agency configuration
• Develop detailed business and functional requirements
• Provide point-and-click administration and configuration of the CRM system
• Carried out the UAT and the training of end users of the CRM system
• End-to-end project management of small and medium projects
• Provide ongoing advice and expertise in key areas

• Must have excellent problem solving, documentation and communication skills
• Excellent project management skills and positive attitude
• Demonstrated ability to meet deadlines, manage and prioritize concurrent requests, collaborate with internal teams and manage
• Creative and analytical thinker with strong problem solving skills
• Must demonstrate exceptional verbal and written communication skills
• Must demonstrate the ability to communicate effectively at all levels of the organization
• Ability to critically appraise information gathered from multiple sources, reconcile conflicts, deconstruct high-level information in detail, summarize low-level information to general understanding, and distinguish user demands from users. underlying systemic needs
• Ability to assess the impact of new requirements on the Salesforce cloud platform and all upstream and downstream applications, systems and processes

• At least 3 years of business and / or data analysis experience in developing detailed business and functional requirements
• Previous experience in CRM administration (ie Salesforce) preferred
• Demonstrated experience in developing requirements for a CRM project or implementation
• Previously responsible for point-and-click administration of the critical system (eg ERP, CRM, CMS, etc.)
• Relevant academic training, especially in areas of interest
• Previous experience working in a SCRUM or agile environment preferably