Business goals

Intelligent Automation Key to Unlock Strategic Business Goals

The transformative power of intelligent automation (AI) continues to gain momentum in 2022, as decision makers realize that only a truly unified workforce can deliver a company’s full potential. In order to achieve a united workforce, humans and digital robots must function as a single cohesive construct.

We have now moved beyond the fear paradigm of seeing digital work as a risk and instead see it as a partner or collaborator and a means to excel. The impact of human and digital workers working seamlessly alongside each other is a powerful concept, and one that will become even more prevalent throughout 2022.

As we witness attitudes about digital transformation and the future of work progress, so too will the technology itself. We have seen remarkable growth in intelligent automation capabilities in recent years, with advances in artificial intelligence (AI) and complementary technologies. RPA has become a key platform and business enabler for AI as companies leverage AI to increase the sophistication of what can be automated and to support more complex automated interactions between workers digital and human workers and customers.

Throughout the year, we will see these developments accelerate, continually adding to the skills of digital robots. Integrating AI and machine learning (ML) into digital robots will allow automation to be faster and cheaper to program and run, increase the scope over which they can be achieved and to facilitate the path to the ability to orchestrate digital robots as they develop. enterprise-wide. This, in turn, will lead to rapid scaling of automation programs to play increasingly strategic roles in businesses.

We may gradually see further changes in the use of technology as intelligent automation becomes “smarter”. Vendors will lean towards developments such as autonomous AI, a form of intelligent automation that can self-define, self-manage and self-repair. The lines between digital process automation (DPA), iPaaS, no code, robotic process automation (RPA) and other forms of automation are also blurring, so we will most likely see a future trend towards AI platforms that provide the means to create, manage and control operations by leveraging multimodal automation on human and digital robots.

What do these anticipated technological advances and mindset shifts mean for businesses? Greater use of intelligent automation will increasingly lead to better business outcomes for specific target markets and industries. Solutions will become more tailored to individual industries to deliver their own strategic business outcomes.

Chingyao Yang, chief automation engineer of ‘just’, uses a robotic arm at the vegan food developer’s headquarters office in San Francisco, where work is underway on a new type of meat, made from cells animal. (Photo by JOSH EDELSON / AFP)

This may be to increase quality and compliance, reduce labor costs, develop greater business resilience, improve customer and employee experience or the ability to become more agile on increasingly competitive markets. Intelligent automation will continue to become increasingly strategic – more focused on key business objectives such as competitiveness, revenue growth, customer service and market growth.

It’s become clear that intelligent automation applies to nearly every industry, but looking ahead to 2022, we expect particularly strong growth in a handful of industries. Healthcare, for example, has recognized the strength of AI in improving back-office interoperability and efficiency, financial stability, improving workforce satisfaction and , above all, improving the patient experience. Manufacturing is another that we believe will see significant adoption. Intelligent automation has already demonstrated its ability to improve the customer experience, adapt quickly to regulatory changes and manage complex supply chains.

We will also see an accelerated use of AI in retail as the industry has only scratched the surface when it comes to intelligent automation. We’ve found it’s an extremely effective way to increase sales, increase customer engagement, and reduce costs. Finally, we will see strong growth in utilities. Higher customer expectations, adaptations to combat climate change, meeting regulatory compliance, aging infrastructure and workforce are all factors that will drive utility companies to use the intelligent automation throughout 2022.

Already, quick-win, tactical automation is a thing of the past, though businesses need to go further than they are doing now in order to achieve the maximum return on investment. As we move forward, businesses will realize the need to make intelligent automation a strategic priority. Organizations will approach their challenges at the highest level, orchestrating and re-engineering the future management of work, leveraging all business application interfaces, whether legacy applications, modern applications, or ‘API, to work towards their strategic business objectives.

Organizations need to pay more attention to how intelligent automation can increase the workload of their human counterparts, enabling them to do more. Customers will place more emphasis on how this new unified workforce is orchestrated as the presence of intelligent automation grows within organizations. Reinventing processes with a digital-first mindset will enable companies to break down organizational constructs that limit growth.

Article written by Eric Tyree, Head of AI and Research at blue prism

Joe Devanesan